Registration If you haven’t already registered for MyriadPro®, go to myriadpro.com/register and complete the registration form. After completing the registration, log in and click on the "My Orders" tab for E-TRF and "My Reports" tab for the results portal. Follow the identity verification steps there—you’ll need access to your email to do so. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Verification Do you know your account number?selectYes, I know my account number.No, I do not know my account number.If you need to view reports ordered by healthcare providers with whom you work, please contact your Myriad Sales Representative or customer service at 1-800-4-MYRIAD (1-800-469-7423) to attain the account number. Login to MyriadPro.com at https://www.myriadpro.com/resultsnow/app/#/login. Go to the ‘My Accounts’ tab. Click on the "Add Account" button. Enter the Myriad Account number. Please input the accession number and date of birth for two of your last five patients for which you have received a Myriad test result. Hit Submit Login Are you having problems logging in?selectYes, I cannot log in.Yes, I cannot remember my password.No, there is another issue with my login.Have you tried using a different browser (Chrome, Firefox, etc.)?selectYesNoHave you tried clearing your cache/cookies from your current browser?selectYesNoTry using a different browser (Chrome, Firefox, etc.) to login. If you are still having issues, please try clearing your cache/cookies from your browser(s). Are you still having issues?selectYesNoHave you tried resetting your password? Go to myriadpro.com/forgot-password and enter your registered MyriadPro email address. We will email you instructions and a link to reset your password. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Please send a screenshot of the issues, along with the browser that is being used to accounthelp@myriad.com Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Try clearing the cache/cookies from your browser or use a different browser to log into MyriadPro.com Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Go to myriadpro.com/forgot-password and enter your registered MyriadPro email address. We will email you instructions and a link to reset your password. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Enrollment Are you a healthcare provider?selectYes, I am a healthcare provider with an account number.No, I am not a healthcare provider. However, I work for a provider where they want me to access Myriad's E-TRF and results.If you haven’t already registered for MyriadPro, go to myriadpro.com/register and complete the registration form. After completing registration you may become an authorized user to the account. Anyone with current access can add you as an authorized user to the account. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. If you haven’t already registered for MyriadPro®, go to myriadpro.com/register and complete the registration form. After completing the registration, log in and click on the “My Orders” tab for E-TRF and “My Reports” tab for the results portal. Follow the identity verification steps there—you’ll need access to your email to do so. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Reports Are you missing a report?selectYes, I cannot find a report in my portal.No, I cannot see any of my cases.I have a different issue.Is your issue concerning...selectWill I still receive a paper copy of the results if I use the results portal within MyriadPro?Is it possible to see the status of my submitted test orders?I have another issue.You will need to login to MyriadPro.com and go to ‘My Accounts’. There will be an option called ‘Add Account’, click that button. Login to MyriadPro.com at https://www.myriadpro.com/resultsnow/app/#/login. Go to the ‘My Accounts’ tab. Click on the "Add Account" button. Enter the Myriad Account number. Please input the accession number and date of birth for two of your last five patients for which you have received a Myriad test result. Hit Submit Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Upon registration for electronic reports, you will be able to view a PDF file version of your patients’ test results through the secure portal and will have the ability to print and save a copy. If your test order is a Myriad myRisk® test, we will also continue to send a hard copy of the result to your practice. However, test results for single-syndrome tests, such as BRACAnalysis® and COLARIS®, will only be available online, and you will no longer receive paper copies. Many providers have gone green and do not receive paper reports through USPS. To go completely paperless, click on the delivery method and switch the toggle to remove paper delivery. For the delivery method, you may choose electronic & paper or electronic only. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Yes, log in to MyriadPro and click on the “My Reports” link under the menu. Click on the “Cases in Process” tab to see your list of submitted tests which have not yet been completed or canceled. You can see the status of each test listed on the right–hand column of the page. There are three possible in-process statuses: 1) Customer Service – Processing; 2) Lab – Performing Test (including target completion date); or 3) This Case is Missing Information. Click on “Contact your patient advocate” for contact information to help resolve any missing information that may be preventing us from starting your test. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Please ensure that you have selected the 365 days preference and nothing is in the search bar. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. e-TRF Are you trying to view completed e-TRFs?selectYes, where do I find completed e-TRFs?No, I am trying to use the e-TRF. Log in to myriadpro.com and click on the hamburger menu (displayed as ☰) and click 'New myRisk TRF'. This will launch the e-TRF which will allow you to fill out the required fields and print off an electronic test request form. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Log in to myriadpro.com and click on “My Orders” for a list of all E-TRFs partially or fully completed over the past 30 days. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. Menu Are you trying to view the menu or edit your information?selectI am trying to view the menu.I am trying to edit my profile.Click on the ellipsis (⋮) in the upper right hand corner and select 'Edit Profile'. This will allow you to change any demographic information entered when creating the profile on MyriadPro.com. You can also change the password as well. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help.Click on the hamburger menu (displayed as ☰) in the upper left hand corner. You will then be able to see a few different options (My Reports, My Orders, New myRisk TRF, My Accounts, About MyriadPro, and MyriadPro FAQ). Click on each one to find out more about each submenu item. Please contact 1-800-4-MYRIAD (1-800-469-7423) or email accounthelp@myriad.com if you have questions or need help. EMR Is it possible to download an EMR-compatible copy your patient’s results Yes, you can download your patients’ myRisk test results (only) in an EMR-compatible Health Level-7 (HL7) format, which allows for transfer of data between varying software applications. In order to access the HL7 file, click on the “Completed Results” tab under the “My Reports” link. Then click on the “View” link under the test that you’d like to view, then click on “Download HL7” to access the file. You may need to work with your EMR vendor to import the data into your EMR/EHR. Not all EMR/EHR vendors use the standard HL7 format and therefore this offering may not work in all situations.
